Frequently Asked Questions
Why do I need someone to answer my phone?
How do I get started?
What will my phone number be?
How do I forward my phone?
How do I un-forward my phone?
Can I advertise or distribute my toll free number from IPN?
Can I forward a cell phone number to my toll free number?
How do the operators know how to respond to my customer's questions?
Why do I need someone to answer my phone?
In today’s business market the need to project a positive, professional image 24 hours a day, seven days a week to your clients is a must. Clients do not want to hear voice mail, bad on hold music, endless ringing or mechanized responses. IPN Messaging Center’s operators promptly answer your calls when you are unavailable. They react to your caller’s needs proactively and decisively.
How do I get started?
Simply, by calling IPN Messaging Center at 1-888-583-7722 and experiencing our professional and courteous staff first hand. We are always available, 24/7 to receive your call.
What will my phone number be?
We will provide you with a toll free number to forward your phone to so that your customer’s can reach your company from any location with ease.
How do I forward my phone?
This is somewhat dependent on your carrier. These are the most commonly used methods:
- For Standard Call Forwarding dial 72 and # (pound sign) and you will hear a dial tone. Enter in your IPN Messaging Center toll free number.
- For Prestige Call Forwarding dial *(asterisk) 72 and you will hear a dial tone. Enter in your IPN Messaging Center toll free number.
How do I un-forward phone?
Again, this is somewhat dependant on your carrier. These are the most commonly used methods:
- For Standard: Dial 73 and # (pound) once.
- For Prestige: Dial * (asterisk) 73 once.
Can I advertise or distribute my toll free number from IPN?
Absolutely! The more people recognize and use your number the better.
Can I forward a cell phone number to my toll free number?
Yes, so you can attend meetings, have lunch, have family time or even get some sleep!
How do the operators know how to respond to my customer's questions?
Each account is designed to meet your requirements. We will design a customized screen layout that is unique for your business application. Our operators will see the customized screen when a call from your individual number comes in. This enables our operators to ask the right questions and gather the right information.