| IPN MSG | THEM |
| Through custom scripting, our highly trained agents become experts in your business |  | ?? |
| Pre-employment drug screening is mandatory. | | ?? |
| We have received awards of excellence for our customer service. | | ?? |
| All employees are required to sign a customer confidentiality agreement | | ?? |
| We are available to answer your calls 24 hours a day, 365 days a year. | | ?? |
| We allow you to Save time by managing your own on-call schedule online | | ?? |
| We provide toll free numbers to all clients | | ?? |
| We have reference manuals at all station to guide operators | | ?? |
| We have a generator in place for electrical outages | | ?? |
| We have a one-on-one training program inplace for new agents and standar levels of competency must be achieved prior to answering your lines | | ?? |
| Agents are randomly monitored during live calls as well as recorded calls to ensure that calls are handled professionally and courteously | | ?? |
| All calls are recorded and are available to clients | | ?? |
